FAQ

FreshKitchen Food Safety and Quality Guidelines

Most of our products are prepared on the day of the order to ensure maximum freshness and quality. To prevent any food safety issues, we recommend that our meals be consumed within 4 hours of preparation. This timeframe includes delivery time to ensure that the food remains safe and delicious for your enjoyment.

It’s crucial to clear any food within 4 hours from preparation, including delivery time. We also advise displaying the food for no more than 2 hours to maintain safety standards. Additionally, we do not include any raw food in our offerings, as this can fall into the danger zone for foodborne illnesses.

At Freshkitchen, we are proud to adhere to the highest safety standards. Our central kitchen is HACCP 22000 certified, ensuring rigorous processes and full traceability of our products. This certification is why we work with some of the largest and most certified manufacturers in Singapore. All our more sensitive items are prepared at our central kitchen under strict controls, rather than on-site. This is a significant difference from some caterers who operate canteens, allowing us to maintain a higher standard of food safety and quality.

Furthermore, we have been working with some of our suppliers for the past 15 years because they consistently maintain the highest food safety standards. This long-term relationship underscores our commitment to quality and safety.

By adhering to these guidelines and processes, we can significantly reduce the risk of food poisoning and ensure that you have a safe and pleasant dining experience with Freshkitchen.

If you have any further questions or need more information, please don’t hesitate to reach out to us!

What is the minimum order?

We accept orders above $120 for catering. For orders below $100 please order directly from our pre-order sites.

Is there a delivery charge?

A delivery charge of $30 is applied for orders between $120 and $350 . Delivery charges are waived for orders above $350

What are the payment terms?

Prices are inclusive of 9% GST. Price and availability of items are subject to change. Payment is made in advance upon on confirmation of order. We do not accept cash payments on delivery. Monthly billings only available corporate partners.

What is the delivery timing?

You can choose a time slot in ½ hour segments. Your delivery will arrive within this 30-minute time slot. Orders can be made Monday – Saturday 8am – 8pm. In the unlikely event that the delivery is late due to unforeseen circumstances we cannot accept liability for loss or inconvenience caused.

How many days in advance should I place my order?

Our lead time for catering orders is two working days and cut off time is 12pm. Orders placed on Monday before 12pm will be delivered on Wednesday; while orders placed on Monday after 12pm will be delivered earliest on Thursday.

Does the order come with cutlery?

Each order comes with paper plates, napkins and biodegradable corn cutlery. If you do not require these items you may request for no items in the ‘customer notes’ section on the check-out page.

I have specific dietary requirements

Our menu is categorised to help you identify specific diets (ie. Vegetarian, Gluten free and Vegan). We also have icons to indicate what a menu item may contain (allergens, animal / plant-based product). If you require further assistance, please contact us at catering@freshkitchen.sg or call our catering hotline +65 8802 3981.

In what packaging will the items be delivered?

Our platters are delivered in a cardboard box. We make every effort to reduce the use of plastic as much as possible and hope to find a solution for the few items which are not biodegradable yet.

I have a bespoke order. Can I speak to someone?

Yes. If you have a specific order that cannot be accommodated via the website please contact us at catering@freshkitchen.sg or call our catering hotline +65 8802 3981.

How long can we keep the food before consuming?

Items should be consumed within two hours of delivery.

When is my order confirmed?

After submitting your order you will receive an email confirmation once the order has been processed.

Can I change my order?

Before your scheduled delivery, should you have any amendments to be made to your order and we will do our best to acommodate your request..

Can I provide feedback?

We are very grateful to receive constructive feedback on both our products and services. Feel free to share your inputs by emailing to catering@freshkitchen.sg

Can I cancel my order?

Cancellations made 48 hours in advance will incur a 50% cancelation fee. Cancellation within 24 hours of your delivery date will be charged in full.

Plant-based Movement

We are bringing out the veggies. Freshkitchen! offers a variety of plant-based options for your events and corporate functions. As a food provider, we understand that it is our responsibility to offer both vegetarian and vegan options that have a positive impact on the environment and recognise the opportunity to reduce our ecological footprint. Generally, we cater to all different dietary requirements to bring you the most memorable experience.

Sustainable Sourcing

We are freshening up your meals. From locally grown kale by Sustenir Agriculture to sustainably sourced salmon from MSC (Marine Stewardship Council) certified suppliers, ingredients of the highest quality and freshness are at the heart of our wide selection of salads, wraps, grain bowls, canapes and desserts. Using carefully selected produce from nearby sources whilst supporting local farmers, we ensure that you and your guests can savour our Freshkitchen! culinary delights.

Greener Packaging

We are greening your events. With plastic waste being a world-wide environmental challenge, Freshkitchen! is making a conscious effort to incorporate eco-friendly and sustainable products in our catering services. We are offering you and your guests biodegradable lunchboxes made from renewable fibre bagasse, disposable wooden cutlery as well as other recyclable cardboard packaging materials.

These are the list of packaging that we will be serving:

Sugarcane Pulp Bio-degradable Plates
Bamboo Picks With Knot
100% Compostable Paper Cups

Corporate Talks

We are invading your meetings. Freshkitchen! offers to accompany your events and corporate functions providing not only free, but high quality educational onsite health and sustainability programmes. We want to encourage individuals to make conscious nutritional choices in their daily lives. We are motivated to answer your questions and look forward to engaging in lively discussions with you and your team members.

FAQ